Reach millions of customers without overflowing the queue.
Past-due notices, disconnect avoidance, outage updates, field appointment confirmations. At scale, compliantly, on every channel. Our skip-tracing team finds the people your dialer cannot. Our AI takes the conversation from there. Native Oracle CC&B, SAP IS-U, Amdocs, and Netcracker. PUC-aware, jurisdiction by jurisdiction. Platform or managed service.
Outcome ranges reflect industry benchmarks and EchoLogix design targets on cleaned, consented portfolios. Your results vary with portfolio mix and starting baseline.
Outcome ranges reflect industry benchmarks and EchoLogix design targets on cleaned, consented portfolios. Your results vary with portfolio mix and starting baseline.
One identity. Every channel. Always compliant.
EchoLogix runs a single customer journey across voice, SMS, email, and chat. The engine switches channels automatically based on consumer preference, intent, and the rules of your client.
Why most teams struggle today
- Millions of past-due accounts and a queue you cannot staff
- Disconnects that destroy CSAT and create truck rolls
- Outage volume swamping the contact center
- Compliance that varies by state PUC and disclosure requirement
What good looks like
- Millions of customers reached in hours, not weeks
- Disconnect avoidance with hardship-aware routing
- Proactive outage and ETR communication
- PUC-compliant scripts enforced at runtime
From kickoff to live recovery in 14 days
We do the heavy lift. Skip tracing, data cleaning, integrations, voice tuning, scripting, compliance configuration. Your team approves and ships.
A working session with your team. Aging buckets, channel mix, compliance constraints, source systems, and what you have tried that did not work. No deck, no discovery slides.
Senior skip tracers and data engineers sanitize, dedupe, and validate. Phone, address, email, consent. The clean file is the asset everything else runs on.
Pilot live inside 14 days. Voice, SMS, email, chat configured to your client rules. Weekly recovery review. Quarterly playbook tune.
Every channel, one customer
EchoLogix runs outreach across voice, SMS, email, and chat. The engine switches channels automatically based on consumer preference, intent, and the rules of your client.
Reach millions of past-due accounts in hours. Capture promise-to-pay, self-cure, and route hardship to your live agents.
Reach at-risk customers before truck rolls. Hardship-aware routing for medically protected accounts.
Proactive updates across SMS and voice. Self-service status checks cut inbound call volume during storm events.
Schedule service starts and stops without a contact-center seat. Self-service eligibility checks built in.
AI explains usage spikes, rate plans, and one-time charges grounded in real billing data, not templates.
Cut technician no-shows across SMS and voice. Reschedule automatically when the customer cannot be reached.
"We increased collections by 160% while maintaining unique processes for each of our clients. The compliance alone paid for the platform in the first month."
See your savings, and the cost of waiting
Move the sliders. Numbers update live. Defaults match a typical utilities & telecom portfolio. Change anything to model your own.
Every 30 days of delay leaves $927,123 on the table that EchoLogix could be recovering. Industry benchmark: a typical utilities & telecom provider loses $30904 per day in unrealized revenue and avoidable labor.
Plugs into the systems you already run
Native connectors for the CIS, BSS, billing, and field service stack. Standards-based fallback for everything else (HL7 v2 / FHIR / SFTP / REST).
Built for the legal and security review
Every regulated industry buys on trust. EchoLogix ships with the certifications, controls, and evidence packets your security and compliance teams need to sign.
Per-client rulesets enforced at runtime. Call windows, disclosures, retry caps, channel preferences.
Sensitive identifiers tokenized at the edge. Models never see raw PII or PHI.
Every interaction recorded, transcribed, and indexed with regulator-grade retention.
All data stays in the US. SSO via SAML or OIDC. Customer-managed encryption keys available.
Answers from the utilities & telecom buying committee
Stop leaving recovery and trust on the table.
Healthcare CFOs typically see up to 30% lift in patient payments and up to 50% drop in receivables aging on cleaned, consented portfolios. Every month of delay is recovery your team is leaving on the table.