Recover more patient revenue. Without the compliance risk.
More than half of patient revenue now sits on the patient. Most of it leaks through bad phone numbers, expired consent, and outreach the staff cannot keep up with. EchoLogix was built by skip tracers and receivables operators. We find the patient first. Then our AI takes the conversation across voice, SMS, email, and chat. Inside Epic, Cerner, and Athenahealth. Run by your team, or by ours.
Outcome ranges reflect industry benchmarks and EchoLogix design targets on cleaned, consented portfolios. Your results vary with portfolio mix and starting baseline.
Outcome ranges reflect industry benchmarks and EchoLogix design targets on cleaned, consented portfolios. Your results vary with portfolio mix and starting baseline.
One identity. Every channel. Always compliant.
EchoLogix runs a single customer journey across voice, SMS, email, and chat. The engine switches channels automatically based on consumer preference, intent, and the rules of your client.
Why most teams struggle today
- Growing patient balances on high-deductible plans
- Staff burnout from repetitive A/R outreach
- Compliance complexity. HIPAA, TCPA, state rules.
- Cash flow that whipsaws with payer cycles
What good looks like
- Patient outreach that recovers without sounding like collections
- Self-service payment plans across voice, SMS, and chat
- Prior balances resolved before the next visit
- HIPAA identity verification at every step
From kickoff to live recovery in 14 days
We do the heavy lift. Skip tracing, data cleaning, integrations, voice tuning, scripting, compliance configuration. Your team approves and ships.
A working session with your team. Aging buckets, channel mix, compliance constraints, source systems, and what you have tried that did not work. No deck, no discovery slides.
Senior skip tracers and data engineers sanitize, dedupe, and validate. Phone, address, email, consent. The clean file is the asset everything else runs on.
Pilot live inside 14 days. Voice, SMS, email, chat configured to your client rules. Weekly recovery review. Quarterly playbook tune.
Every channel, one customer
EchoLogix runs outreach across voice, SMS, email, and chat. The engine switches channels automatically based on consumer preference, intent, and the rules of your client.
Settle prior patient balances before the next visit. Patients negotiate plans by voice or SMS without logging into anything.
Patients ask what a charge is and get an answer grounded in their EOB. No portal, no hold time.
Patients pick 3, 6, or 12 months. Tokenized capture flows through your existing payment partner.
Pre-qualify patients for financial assistance and Medicaid before a balance gets sent to bad debt.
Verify eligibility across payers without a staff call. Identify mis-billed claims and re-route them.
Compliance-first conversations that recover balances without sounding like a collector. Voicemail, SMS, or live transfer.
Reschedule no-shows, confirm visits, and recover same-day balances on the way in.
HIPAA identity verification, Mini-Miranda where required, full consent capture. Every interaction recorded and retrievable.
"We increased collections by 160% while maintaining unique processes for each of our clients. The compliance alone paid for the platform in the first month."
See your savings, and the cost of waiting
Move the sliders. Numbers update live. Defaults match a typical healthcare portfolio. Change anything to model your own.
Every 30 days of delay leaves $371,638 on the table that EchoLogix could be recovering. Industry benchmark: a typical healthcare provider loses $12388 per day in unrealized revenue and avoidable labor.
Plugs into the systems you already run
Native connectors for the EMR, RCM, and clearinghouse stack. Standards-based fallback for everything else (HL7 v2 / FHIR / SFTP / REST).
Built for the legal and security review
Every regulated industry buys on trust. EchoLogix ships with the certifications, controls, and evidence packets your security and compliance teams need to sign.
Per-client rulesets enforced at runtime. Call windows, disclosures, retry caps, channel preferences.
Sensitive identifiers tokenized at the edge. Models never see raw PII or PHI.
Every interaction recorded, transcribed, and indexed with regulator-grade retention.
All data stays in the US. SSO via SAML or OIDC. Customer-managed encryption keys available.
Answers from the healthcare buying committee
Stop leaving recovery and trust on the table.
Healthcare CFOs typically see up to 30% lift in patient payments and up to 50% drop in receivables aging on cleaned, consented portfolios. Every month of delay is recovery your team is leaving on the table.